BrightOffice | ClaimsCRM

Learning what could be a brilliant software company but is severely let down by the management.

Although I have had small issues with support, the support staff including Ben Tony and Ged are stars and always going the extra mile to offer support, support which is limited by the tools they have been given and the role they play in the company.

I bought the PPI Software Package with this company on a two year contract on behalf of my company. This company is keen to get your business but once they have had it signed they will hold you ransom for the remaining time of the contract, I have been told repeatedly I cant get out of the contract after a few weeks when I discovered the support is almost non existent after signing up. Micheal Fairhurst who is the sales director will tell you what you want to hear in regards to set up what he will do for you and then go back on his promises I feel so make sure everything and I mean everything is written on paper, he thinks he sounds very professional and thinks he knows it all but in fact is completely out of touch with what the software and the way the company works at grassroots level is like. Brad Morton the client manager is seems nice at the start but will charge you more and more for enhancements to the software once he has got you to sign the contract, software which you only realise are essential once you have signed the contract. A trial on the software will not be given or any of the enhancements, you will be told to sign the contract before you get any decent insight or proper understanding of how they work. Given a mediocre demo by Micheal and Brad at a fancy venue which you can not understand. Messages are never returned once signed up and calls seldom returned from the management. Software is brilliantly designed I must admit but without full support it is essentially useless. Stay Away you have been warned!!!!!! they will charge you according to how much money they think you have as I have introduced various clients to them who require the same software features and have been quoted 5 times as much as one as other! They introduction promise to introduce other clients is non existent once they get the deal from you. Is that a risk you can take is the question???